This Privacy Policy explains how PetHide (“we,” “us,” or “our”), owned and operated by SCOUK HOURLESS LLC, collects, uses, shares, and protects your personal information when you visit or make a purchase from our website pethide.com.
By using our website, you agree to the terms outlined in this Policy. If you do not agree, please discontinue use of our site.

Please note that this Policy applies only to information collected through our website and does not cover information gathered offline or through third-party channels.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal and contact details:
Your name, address, phone number, and email address provided during account creation, checkout, or inquiries.

b. Payment information:
When you make a purchase, we may request credit card or other payment details to complete your transaction. You confirm that the information is accurate and that you are authorized to use the selected payment method.

c. Technical data:
We automatically collect data such as your IP address, browser type, device information, and operating system to enhance performance and improve your browsing experience.

By providing personal information for a transaction, verification, or delivery, you consent to its use for that specific purpose. If we request information for a secondary purpose (for example, marketing), we will seek your explicit consent or provide an option to decline.

2. How We Use Your Information

We process your data based on legitimate business interests, contractual obligations, consent, or legal requirements. Information may be used to:

• Provide and manage access to pethide.com
• Process and fulfill orders
• Handle payments and invoices
• Communicate order updates, confirmations, and support messages
• Improve website performance and user experience
• Send promotional offers (with your consent)
• Ensure account and payment security

3. Sharing Your Information

We do not sell or trade your personal data. However, we may share information with trusted third-party partners who assist us in operations such as payment processing, delivery, or customer service — only to the extent necessary for them to perform their duties.

We may also disclose information when required by law or to protect our rights, property, or safety.

4. Third-Party Services

Certain third-party providers (such as payment gateways and shipping partners) may collect, use, and process information necessary to complete your transactions. We recommend reviewing their privacy policies to understand how your data is handled.

If a third-party service is based outside your country, your data may be subject to the laws of that jurisdiction. Once you leave our website or are redirected to another site, this Privacy Policy no longer applies. We encourage you to review external sites’ privacy statements.

5. Data Security

We take appropriate measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

When you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of online transmission is completely secure, we follow PCI-DSS standards and widely accepted security practices to safeguard your information.

Your data is used solely for order processing, customer communication, and service improvement. We never sell customer data.

6. Data Storage and Processing

Your personal data may be stored or processed by our team or by authorized service providers acting on our behalf. By submitting your information, you consent to its transfer and storage as described in this Policy. We take reasonable steps to ensure that your data remains protected and handled lawfully.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Once your account is closed, your personal data will be securely deleted or anonymized.

8. Cookies

Our website uses cookies to improve your experience, remember preferences, and analyze website performance.

Cookies are small text files stored on your device that help us recognize returning visitors and measure traffic patterns. You may disable cookies in your browser settings, but this could affect some website functions.

We also use third-party cookies from platforms such as Google and Meta to personalize content, analyze engagement, and enhance user experience.

9. Managing or Deleting Your Information

You can review, update, or delete your account details anytime by logging into your profile or contacting us directly.

Upon request, we will delete or anonymize your information from our systems, except where retention is required for legal compliance, fraud prevention, or dispute resolution.

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting on this page.
If significant updates occur, we may notify you by email or website notice. Continued use of our website following such updates constitutes your acceptance of the revised Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Company Name: SCOUK HOURLESS LLC
• Contact Person: Scott Charles Houk
• Address: 4106 Waterford Circle Apt 9, Louisville, KY 40207, USA
• Email: contact@hollyfox.co
• Phone: (502) 895-9700

Our team is available Monday through Saturday, from 8 AM to 7 PM, to assist you and ensure that your privacy is respected and protected.