Shipping & Delivery

At PetHide, part of SCOUK HOURLESS LLC, we take pride in providing fast, reliable, and secure delivery for every order. Our goal is to make sure your pet supplies arrive quickly, safely, and in perfect condition.

Shipping Overview

  • Processing Time:
    Orders are usually packed and shipped within 1 business day (Monday to Saturday) after payment confirmation.
  • Transit Time:
    Once dispatched, most orders arrive within 1 to 6 business days, depending on your location and chosen shipping method.
  • Estimated Delivery Window:
    The total expected delivery time is typically 1 to 7 business days from the date of purchase.
  • Shipping Cost:
    We offer a flat-rate shipping fee on all orders. Orders over $59.99 qualify for free shipping within the United States.
  • Carriers Used:
    We partner with trusted carriers such as USPS, FedEx, DHL, and UPS, as well as reputable local couriers, to ensure timely and safe delivery.

Important Information

  • Delivery times apply to standard U.S. domestic shipping only.
  • Deliveries to military bases or remote areas may take longer or be limited.
  • While most orders arrive promptly, delays can occasionally occur due to factors outside our control such as weather, carrier issues, or high-volume periods.
  • Large or multiple-item orders may be shipped in separate packages to ensure proper handling.
  • Once your order ships, you’ll receive a tracking link via email to follow your package in real time.

Order Tracking

After your order has been shipped, a confirmation email with tracking details will be sent to you.
Please allow up to 5–7 days for tracking updates to appear while carriers process your package.

If tracking information does not appear immediately, it means the shipment is still being registered by the carrier. Updates will appear automatically once scanned.

If your package does not arrive within the expected timeframe, please contact us and our support team will gladly assist you.

Incorrect Address

Please verify your shipping address carefully at checkout. PetHide is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Once a package has left our facility, any request for address changes, redirection, or forwarding must be made through the carrier at your own risk. We are not liable for lost, stolen, or misdirected packages due to incorrect information.

At PetHide, your satisfaction means everything to us. We are always ready to assist and ensure that your shopping experience is smooth, secure, and enjoyable from start to finish.

Contact Us

Our team is available Monday through Saturday, from 8 AM to 7 PM to help with any shipping or order inquiries.